Glenn J.
About Glenn J.
Glenn J. is an Underwriting Analyst I at Enova International, where he has worked remotely since 2021. He has a background in customer service and support roles at Uber and experience in document verification and compliance.
Work at Enova International
Currently, Glenn J. serves as an Underwriting Analyst I in a remote capacity at Enova International, a position he has held since 2021. In this role, he focuses on analyzing commercial bank statements and credit reports, ensuring compliance through document verification. Glenn effectively communicates with the sales team to facilitate a smooth underwriting process. He presents and reviews applications with stakeholders to determine the final outcome of underwriting decisions.
Previous Experience at Uber
Glenn J. has extensive experience at Uber, where he worked in various customer support roles from 2015 to 2020. His positions included Community Support Specialist across multiple teams, such as the Rider Account & Payment Team and the Incident Response Team. He advanced to the role of Senior Customer Service Representative (C360 Specialist) before leaving in 2020. His tenure at Uber provided him with a strong foundation in customer service and support operations.
Background in Customer Service
Before his time at Uber, Glenn J. worked as a Live Chat Customer Service Specialist at Enova International from 2014 to 2015. He also gained experience as a Clerk at the Social Security Administration from 2010 to 2012. Additionally, he worked as a Van Operator at Free Enterprise System Inc. These roles contributed to his skills in communication and customer interaction.
Skills and Expertise
Glenn J. possesses expertise in utilizing tools such as Lexus Nexus and Experian for document verification and compliance. He has strong analytical skills, particularly in reviewing commercial bank statements and credit reports. His ability to communicate effectively with sales teams enhances the underwriting process, ensuring that applications are thoroughly reviewed and presented to stakeholders.