Joe Tenuta
About Joe Tenuta
Joe Tenuta is a Senior Quality Assurance Specialist II at Enova International, where he has worked since 2019. He has extensive experience in quality assurance and customer support, having held various roles at OnDeck and other organizations.
Work at Enova International
Joe Tenuta has been employed at Enova International as a Senior Quality Assurance Specialist II since 2019. In this role, he has focused on enhancing quality assurance processes and delivering training sessions for new hires. His responsibilities include serving as a quality assurance partner for the Sales organization, addressing inquiries, and providing recommendations to improve performance.
Previous Experience at OnDeck
Before joining Enova International, Joe Tenuta worked at OnDeck in various capacities. He started as a Direct Sales Agent from 2014 to 2017, then transitioned to a Payment Support role for seven months in 2017. Following that, he served as a Quality Assurance Analyst for seven years, where he monitored and scored phone calls, developed policies, and collaborated with teams to ensure compliance and quality standards.
Educational Background
Joe Tenuta studied at Albright College from 2009 to 2013, where he earned a degree in Communications with a focus on Public Relations, Advertising, and Applied Communication. His education provided him with a foundation in effective communication strategies, which he has applied throughout his professional career.
Skills and Proficiencies
Joe Tenuta is proficient in several industry-standard tools and platforms, including Salesforce, Tableau, Virtual Observer (CSI), Google Drive, and Genesys Cloud. His expertise in these tools supports his role in quality assurance, enabling him to analyze data and monitor performance effectively.
Contributions to Quality Assurance
Throughout his career, Joe Tenuta has made significant contributions to quality assurance practices. He has developed solutions to enhance business performance, created end-of-month reports for managerial review, and established a remediation process to improve accountability within the Sales organization. His work has included writing and implementing policies related to call recording disclosure and customer authentication.