Marcus Montley
About Marcus Montley
Marcus Montley is a Manager at Enova International, where he has worked since 2013 in Chicago, Illinois. He specializes in data analysis and call center processes for consumer lending products, leveraging his background in loan processing, collections, and customer service.
Work at Enova International
Marcus Montley has been employed at Enova International since 2013, serving as a Manager for 11 years. His role is based in Chicago, Illinois, where he oversees the daily operations of call center managers, team leads, and representatives across multiple shifts. Montley's responsibilities include ensuring efficient call center processes and supporting the performance of staff in the consumer lending sector.
Education and Expertise
Marcus Montley studied at Southern Illinois University, Carbondale, where he earned a Bachelor's degree in Business Administration and Management from 2004 to 2008. His educational background supports his proficiency in various business practices, particularly in management and operational efficiency within call centers.
Background
Marcus Montley has a diverse background that includes experience in loan processing, collections, and customer service. This foundation has equipped him with the skills necessary to manage call center operations effectively, particularly in the consumer lending industry.
Achievements in Call Center Management
In his managerial role, Marcus Montley utilizes data analysis to identify coaching areas for managers and representatives. He has extensive experience in developing and building call center processes tailored to consumer lending products, which contributes to the overall efficiency and effectiveness of the team he oversees.