Mellika Robinson
About Mellika Robinson
Mellika Robinson is the United Kingdom Customer Service Chat Section Manager at Enova International, where she has worked since 2012. She has a background in management and extensive experience in customer service, training, and development.
Work at Enova International
Mellika Robinson has served as the United Kingdom Customer Service Chat Section Manager at Enova International since 2012. In this role, she specializes in managing the customer service chat operations for the UK market. Her responsibilities include overseeing customer interactions, ensuring service quality, and implementing strategies for customer retention. Robinson's tenure at Enova International spans over 12 years, reflecting her commitment to enhancing customer service experiences.
Education and Expertise
Mellika Robinson has a diverse educational background in management and business administration. She studied Principles of Management at Triton Community College from 1996 to 1997 and later pursued a Bachelor of Arts in Business Administration at Alameda University, achieving her degree in 1998. Additionally, she attended the University of Phoenix from 2009 to 2012, focusing on Business Administration and Management. Robinson possesses expertise in advanced customer service software tools, including ACD Tool, IEX Total Viewer, Avaya, and Variant.
Background
Before her current role at Enova International, Mellika Robinson worked at Roto-Rooter Plumbing and Drain Service as a Customer Service Dispatch Manager for one month in 2011. She also held a significant position at AT&T, where she served as a Training and Development Manager and Supervisor from 2003 to 2012. In addition, Robinson has been a Licensed Child Care Advocate at Illinois Action for Children since 2011, further highlighting her diverse experience in customer service and advocacy.
Achievements
Mellika Robinson has developed advanced skills in various Microsoft Office applications, including Outlook, PowerPoint, Excel, and Word. She is proficient in typing at a speed of over 45 words per minute and has expertise in 10-key data entry. Her extensive experience in customer retention, training and development, and open selling demonstrates her capability in enhancing customer service operations and team performance.