Michaela Clay
About Michaela Clay
Michaela Clay is a Loan Processor II at Enova International in Gurnee, Illinois, where she has worked since 2014. She possesses strong skills in upselling products and managing customer relationships, supported by her educational background in Network and Communications Management from DeVry University.
Work at Enova International
Michaela Clay has been employed at Enova International as a Loan Processor II since 2014. In her role, she has developed a strong ability to upsell accounts on new products and features. Her tenure at the company spans 10 years, during which she has demonstrated proficiency in managing both inbound and outbound communications in a call center environment. Michaela consistently meets both group and individual performance goals, indicating her effectiveness in collaborative and independent work settings.
Previous Employment Experience
Before joining Enova International, Michaela Clay worked at Sears Holdings Corporation as a K-Mart Cashier from 2013 to 2014. In this role, she gained experience in customer service and retail operations. Additionally, she served as an Office Assistant at the Archdiocese of Chicago from 2010 to 2011, where she contributed to administrative tasks. Michaela also worked as a Senior Project at DeVry University for a brief period in 2010, enhancing her project management skills.
Education and Expertise
Michaela Clay holds a Bachelor of Science degree in Network and Communications Management from DeVry University, where she studied from 2009 to 2011. Prior to that, she earned an Associate degree in Network Systems Administration from DeVry Advantage Academy High School/DeVry University, completing her studies from 2005 to 2007. Her educational background provides her with a solid foundation in technical and communication skills relevant to her current role.
Skills and Competencies
Michaela Clay excels in building and maintaining customer relationships through effective problem resolution and communication. She demonstrates a high level of proficiency in managing communications in a call center environment. Her ability to upsell accounts and meet performance goals showcases her strong sales and customer service skills. Michaela's experience in various roles has equipped her with the necessary skills to navigate different work environments effectively.