Rashanda Mc Queen
About Rashanda Mc Queen
Rashanda McQueen serves as the Customer Support Section Manager III at Enova International, where she has worked since 2014. She has a background in mechanical engineering and has held various roles in customer support and sales management.
Work at Enova International
Rashanda Mc Queen has been employed at Enova International since 2014, currently holding the position of Customer Support Section Manager III. In this role, she leads a team and is responsible for overseeing customer support operations. Previously, she served as Customer Support/Online Chat Section Manager II at Enova from 2012 to 2014. Her tenure at the company spans a total of ten years, during which she has contributed to various initiatives aimed at enhancing customer service and operational efficiency.
Previous Experience at Comcast
Before her time at Enova International, Rashanda Mc Queen worked at Comcast as a Sales Supervisor from 2008 to 2010. In this role, she managed sales operations and supervised a team, gaining valuable experience in customer service and team leadership. This position provided her with foundational skills that she later applied in her roles at Enova.
Education and Expertise
Rashanda Mc Queen studied at Purdue University Northwest, where she earned a Bachelor of Science in Mechanical Engineering Technology from 2015 to 2020. Her educational background provides her with a solid foundation in technical principles, which she applies in her current role in customer support management.
Leadership and Team Management
In her current position, Rashanda Mc Queen leads weekly team meetings to provide updates on processes and foster employee engagement. She conducts individual coaching sessions to review performance metrics and implement corrective actions. Her leadership style focuses on driving performance and ensuring compliance with industry regulations through the development of standardized processes.
Performance Monitoring and Improvement
Rashanda Mc Queen monitors and analyzes performance metrics to identify trends in production and enhance operational efficiencies. She successfully managed her team through a cross-functional transition during the UK business wind-down while maintaining a Service Level goal of 90%. Her ability to create and standardize processes in collaboration with business intelligence and product analysts contributes to the overall success of her department.