Adekunle Banjoko
About Adekunle Banjoko
Adekunle Banjoko is an End User Services Support Engineer at Entain, where he has worked since 2019. He specializes in providing technical support, with a strong focus on DNS and customer communication skills.
Work at Entain
Adekunle Banjoko has been employed at Entain as an End User Services Support Engineer since 2019. In this role, he provides both remote and on-site support, showcasing his ability to adapt to various technical environments. His responsibilities include troubleshooting and resolving technical issues, ensuring a seamless experience for end users.
Education and Expertise
Adekunle Banjoko earned a Bachelor's degree in Business Administration and Management from the University of Ado Ekiti. This educational background provides him with a solid foundation in management principles, which complements his technical skills in IT support. Additionally, he holds a Microsoft certification, further enhancing his qualifications in technical support and system administration.
Technical Skills and Knowledge
Adekunle possesses extensive knowledge in Domain Name System (DNS), which is essential for network administration and support roles. His expertise in DNS allows him to effectively manage and troubleshoot network-related issues, contributing to the overall efficiency of IT operations.
Customer Communication Skills
Strong customer communication skills are a key aspect of Adekunle Banjoko's professional profile. These skills are vital for delivering effective end-user support and service. His ability to communicate technical information clearly helps ensure that users understand the solutions provided.
ITIL Framework Experience
Adekunle Banjoko works within the ITIL framework, which indicates his structured approach to IT service management. This methodology emphasizes best practices in service delivery, ensuring that IT services align with the needs of the business and its users.