Alain Pourcelot
About Alain Pourcelot
Alain Pourcelot serves as a VIP Associate at Entain in Gibraltar, where he has worked since 2018. He specializes in cross-selling Casino and Poker services to high-value customers and focuses on enhancing their experience through personalized profiles.
Work at Entain
Alain Pourcelot has been employed at Entain as a VIP Associate since 2018. His role focuses on managing high-value customers, ensuring they receive tailored services. He specializes in cross-selling Casino and Poker offerings, enhancing the overall experience for VIP clients. Based in Gibraltar, Alain has dedicated six years to this position, demonstrating a commitment to customer satisfaction and retention.
Experience at GVC Group
In addition to his role at Entain, Alain Pourcelot has worked at GVC Group as a Customer Retention Agent since 2017. Over the past seven years, he has developed skills in customer engagement and retention strategies. His experience in this position complements his work with VIP clients, as he focuses on addressing customer needs and concerns effectively.
Education and Expertise
Alain Pourcelot studied at Ledoux, where he completed a BTS in Immobilier from 2006 to 2008. This educational background has equipped him with valuable skills relevant to customer service and relationship management. His expertise in building personalized profiles for VIP customers is a key aspect of his professional role.
Customer Relationship Management
Alain Pourcelot specializes in customer relationship management, particularly for high-value clients. He focuses on creating personalized experiences that cater to the unique preferences of VIP customers. His responsibilities include handling escalations and queries related to VIP issues, ensuring that customer concerns are addressed promptly and effectively.