Alexandra Huntley
About Alexandra Huntley
Alexandra Huntley serves as the Head of CS Strategy at Entain, bringing extensive experience in operations and business improvement from previous roles in various companies. Her career spans over two decades, during which she has held leadership positions in customer experience, sales management, and operational strategy.
Current Role at Entain
Alexandra Huntley serves as the Head of Customer Service Strategy at Entain since 2022. In this role, she focuses on developing and implementing strategies that enhance customer service operations. Her leadership is aimed at improving customer engagement and satisfaction across the organization.
Previous Experience in Operations and Management
Prior to her current position, Alexandra held several significant roles in various organizations. She was the Head of Operations and Business Improvement at Direct Group Limited from 2015 to 2018. Additionally, she served as Site Director at Concentrix from 2018 to 2021, where she managed operational performance and staff engagement.
Education and Professional Development
Alexandra studied Business Administration and Management at Darlington College from 1997 to 2008, where she developed foundational skills in business operations. She also attended Sedgefield Community College, further enhancing her educational background.
Achievements in Lean Management
Throughout her career, Alexandra has successfully managed two Lean transformation projects, focusing on home working, 24x7 operations, and complaint management. She has designed and delivered Lean processes that contributed to business growth and operational efficiency.
Stakeholder Management and Coaching Expertise
Alexandra has a strong track record in stakeholder management and staff engagement. She emphasizes coaching to improve performance, ensuring that teams are aligned with organizational goals. Her experience spans various managerial roles where she has implemented robust solutions for continuous improvement in sales and service.