Amareshwari Anupama Bollampalli
About Amareshwari Anupama Bollampalli
Amareshwari Anupama Bollampalli is a Customer Service Manager with expertise in resolving Fortigate and Dell Sonic Firewall issues. She has a strong background in network management, cloud computing, and database administration, with experience at CtrlS Datacenters Ltd and Entain.
Work at Entain
Amareshwari Anupama Bollampalli has been employed at Entain as a Customer Service Manager since 2020. In this role, she oversees customer service operations, ensuring effective communication and resolution of client issues. Her responsibilities include managing a team and implementing strategies to enhance customer satisfaction. Her tenure at Entain has contributed to her professional growth and expertise in customer service management within the gaming and entertainment industry.
Previous Experience at CtrlS Datacenters Ltd
Prior to her current position, Amareshwari worked at CtrlS Datacenters Ltd as an Associate Engineer from 2016 to 2019. During her three years at the company, she gained valuable experience in data center operations and technical support. This role laid the foundation for her skills in networking and firewall management, which she has continued to develop in her subsequent positions.
Education and Expertise
Amareshwari holds a Master's degree in Network Management and Cloud Computing from Middlesex University, which she completed from 2019 to 2020. She also earned a Bachelor's degree in Computer Science from Kakatiya University, Warangal, from 2012 to 2016. Her educational background has equipped her with a strong foundation in IT principles, cloud technologies, and network management.
Technical Skills and Knowledge
Amareshwari possesses expertise in resolving issues related to Fortigate and Dell Sonic Firewalls. She is skilled in handling networking requests, including port opening, IP whitelisting, and VPN user-related issues. Additionally, she has knowledge in AWS DevOps CI/CD pipeline implementation and can build and deploy EC2 servers using cloud-native services. Her proficiency extends to database backup, recovery, and disaster recovery procedures, as well as root cause analysis for virtual machine reboots.
Database Administration Experience
Amareshwari has extensive experience as a Microsoft SQL Server Database Administrator. She is proficient in installing, upgrading, and configuring SQL Server versions from 2000 to 2012. Her role includes providing 24x7 DBA production support and managing systems, projects, and teams across various IT environments. This experience highlights her capability in database management and operational support.