Anita Byrne
About Anita Byrne
Anita Byrne is a Quality Analyst at Entain, with a strong background in the gambling industry and over a decade of experience in customer service management at Ladbrokes Coral. She possesses expertise in time management and teamwork, which supports her role in ensuring quality standards.
Work at Entain
Anita Byrne has been employed at Entain as a Quality Analyst since 2020. In this role, she focuses on maintaining and enhancing quality standards within the organization. Her expertise in time management and teamwork supports her responsibilities, contributing to the overall effectiveness of the quality assurance processes. Anita's position at Entain reflects her commitment to ensuring high levels of customer satisfaction and operational excellence.
Experience at Ladbrokes Coral
Anita Byrne has a significant tenure at Ladbrokes Coral, where she has held multiple roles. She started as a Customer Service Advisor from 2010 to 2011, gaining valuable experience in customer interactions. Following this, she advanced to the position of Customer Service Manager in 2011, a role she has maintained for 13 years. Her long-standing experience in the gambling and casinos industry has equipped her with the skills necessary for effective management and customer service.
Education and Expertise
Anita Byrne studied at the Dublin Institute of Technology, where she completed a course in Marketplace Management, achieving a level 6 qualification in 2017. This educational background has provided her with essential knowledge applicable to her roles in customer service and quality analysis. Additionally, she earned her Leaving Certificate from Riversdale Community College, completing her studies there from 2001 to 2007.
Background in Gambling and Casinos Industry
Anita Byrne possesses a strong background in the gambling and casinos industry, which is integral to her role as a Quality Analyst. Her extensive experience in customer service and management within this sector has enhanced her ability to implement effective strategies aimed at improving customer satisfaction. This background supports her understanding of the unique challenges and standards required in the industry.
Achievements in Customer Satisfaction
Anita Byrne has a demonstrated history of improving customer satisfaction through effective management strategies. Her roles at Ladbrokes Coral and Entain have involved implementing practices that enhance the customer experience. By leveraging her skills in time management and teamwork, she has contributed to the development of initiatives aimed at meeting and exceeding customer expectations.