Arijeet Majumdar
About Arijeet Majumdar
Arijeet Majumdar is the Lead CX & Product Improvement Manager at Entain, where he has worked since 2022. He has extensive experience in customer experience management and product improvement, having held various roles in notable companies such as Cognizant, boAt, and TVS Electronics.
Current Role at Entain
Arijeet Majumdar serves as the Lead CX & Product Improvement Manager at Entain since 2022. In this role, he operates in a hybrid work environment based in Hyderabad, Telangana, India. His responsibilities include leading the customer experience management team, managing stakeholders, and overseeing product improvement projects. He has played a significant role in enhancing net gaming revenue and improving the Net Promoter Score (NPS) through the introduction of new features on mobile applications and websites.
Previous Experience in Customer Experience Management
Prior to his current position, Majumdar worked at boAt as the Product Operations and CX Manager from 2020 to 2022. He contributed to customer experience initiatives and product operations during his tenure. Before that, he held the position of Product & Program Manager at TVS Electronics from 2017 to 2020, where he focused on product management and program execution. His experience also includes a role as a Program Analyst at Cognizant from 2011 to 2015, where he developed skills in analyzing customer data and improving service delivery.
Education and Academic Background
Arijeet Majumdar earned a Bachelor of Engineering (BE) in Electronics and Tele-Communication Engineering from the Indian Institute of Engineering Science and Technology (IIEST), Shibpur, from 2007 to 2011. He furthered his education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from the Indian Institute of Management Tiruchirappalli from 2015 to 2017. Additionally, he participated in a summer research fellowship at Queen's University Belfast in 2010, focusing on Microwave Beam Steering Antenna.
Internship Experience at Royal Bank of Scotland
In 2016, Arijeet Majumdar completed a two-month internship at the Royal Bank of Scotland Business in Mumbai, India. This experience provided him with foundational insights into banking operations and customer service processes. The internship contributed to his understanding of the financial services industry and enhanced his skills in operational management.
Contributions to Customer Insights and Feedback
Throughout his career, Majumdar has focused on gathering and analyzing customer feedback to inform product and process improvements. At Entain, he implemented new surveys across multiple regions to capture the voice of the customer, which guided strategic decisions and product enhancements. He also developed and refreshed text analytics modules to better understand customer journeys, demonstrating his commitment to improving customer experiences.