Blake Baggett
About Blake Baggett
Blake Baggett serves as the Head of Data Operations at Entain, bringing extensive experience from previous roles in the financial sector, including positions at MLC Life Insurance and Commonwealth Bank. He emphasizes continuous personal improvement and is recognized for his commitment to delivering exceptional customer service.
Work at Entain
Blake Baggett holds the position of Head of Data Operations at Entain, a role he has occupied since 2021. In this capacity, he oversees data management and operational strategies, contributing to the company's data-driven decision-making processes. His work involves ensuring that data operations align with the organization's goals and support its growth initiatives. Based in Brisbane, Queensland, Australia, Blake's leadership in this role is integral to enhancing the company's operational efficiency.
Previous Experience in Insurance and Banking
Prior to his current role, Blake Baggett gained significant experience in the insurance and banking sectors. He worked at MLC Life Insurance as an Account Manager from 2018 to 2019, and later as Manager - Enablement & Growth from 2019 to 2021. His banking experience includes positions at Commonwealth Bank, where he served as a Customer Service Specialist from 2010 to 2012, a Personal Lending Manager from 2012 to 2015, and a Relationship Manager from 2015 to 2017. These roles equipped him with skills in customer service and relationship management.
Education and Expertise
Blake Baggett studied at the University of Newcastle from 2008 to 2011, where he developed foundational knowledge and skills relevant to his career. He also attended St Edwards College in East Gosford from 2002 to 2007. His educational background supports his professional expertise in data operations and customer engagement, contributing to his effectiveness in various roles throughout his career.
Professional Philosophy
Blake Baggett advocates for the concept of improving by 1% every day, which reflects his commitment to personal growth and mastery. This philosophy influences his approach to both professional and personal development, emphasizing continuous improvement and the pursuit of excellence in his work. He focuses on quality conversations with customers to understand their current and future goals, which enhances his ability to deliver effective service.