Boris Tejeda
About Boris Tejeda
Boris Tejeda serves as the Head of Customer Service Performance & ROW Ops at Entain, having previously held leadership roles in customer service at bwin.party digital entertainment and GVC Group. He holds a Bachelor of Human Science from Universidad Católica de Santo Domingo and has over 15 years of experience in customer service operations.
Work at Entain
Boris Tejeda currently holds the position of Head of Customer Service Performance & ROW Ops in the Customer Services department at Entain. He has been with the company since 2021, contributing to the enhancement of customer service operations. His role involves overseeing performance metrics and operational strategies to improve customer satisfaction and service efficiency.
Previous Experience at bwin.party
Before joining Entain, Boris Tejeda served as the Head of Customer Services at bwin.party digital entertainment from 2011 to 2016. During his five-year tenure, he managed customer service operations and implemented strategies to enhance customer engagement and service delivery.
Experience at GVC Group
Boris Tejeda worked at GVC Group in various capacities from 2016 to 2021. Initially, he was the Head of Customer Operations from 2016 to 2019, where he focused on operational efficiency in Bulgaria. He later took on the role of Head of Customer Performance - Customer Services Operations from 2019 to 2021, further refining customer service processes.
Career at Ivy Comptech
Boris Tejeda began his career in customer service as a Customer Service/Operations Manager at Ivy Comptech from 2003 to 2006. In this role, he gained foundational experience in managing customer service operations and developing effective communication strategies.
Education and Expertise
Boris Tejeda studied at Universidad Católica de Santo Domingo, where he earned a Bachelor of Human Science with a focus on Law from 1998 to 2002. His educational background provides him with a strong understanding of human behavior and legal principles, which supports his work in customer service management.