Brian Jarvis
About Brian Jarvis
Brian Jarvis is a Team Leader in Process and Information Management at Entain, where he oversees compliance and optimization of processes within the customer service organization. He has a background in economics and extensive experience in team management across various roles in the gaming industry.
Current Role at Entain
Brian Jarvis currently serves as Team Leader for Process and Information Management at Entain. He has held this position since 2022, working from the Stratford, London office. In this role, he is responsible for ensuring compliance and optimizing processes and information management systems across the entire customer service organization. He leads a geographically diverse team with members located in Gibraltar, Vienna, and Manila, focusing on governing customer interaction-related procedures and services to achieve service objectives.
Previous Experience at Entain
Before his current role, Brian Jarvis worked at Entain as Team Leader for Content Analysts from 2021 to 2022. His responsibilities included managing content-related tasks and ensuring quality standards were met. This followed his tenure at GVC Group, where he served as Team Leader for Content Editors (Chatbot) from 2020 to 2021. His experience at Entain reflects his expertise in content management and process optimization.
Career Background in the Gaming Industry
Brian Jarvis has extensive experience in the gaming industry, having worked at Coral for over a decade in various roles. He began as a Telebet Operator in 2000, progressed to Trading/Operations Supervisor from 2003 to 2014, and later served as Team Manager from 2001 to 2003. He also worked at Ladbrokes Coral as Knowledge Manager from 2014 to 2020, where he focused on knowledge management and operational efficiency.
Education and Academic Background
Brian Jarvis studied Economics at Queen Mary University of London from 1999 to 2001. Prior to that, he attended Eastbury Community School from 1992 to 1999. His educational background in economics has likely contributed to his analytical skills and understanding of process management in his professional roles.