Carlos Rodríguez Muñoz
About Carlos Rodríguez Muñoz
Carlos Rodríguez Muñoz is a Senior CRM Executive at Entain, where he has worked since 2022. He has a diverse background in customer service and sales, with previous roles at bet365, Google, and The Ritz-Carlton, and holds multiple degrees in tourism and marketing.
Work at Entain
Carlos Rodríguez Muñoz has been serving as a Senior CRM Executive at Entain since 2022. His role involves managing customer relationships and enhancing customer engagement strategies. Prior to his current position, he worked as a CRM Executive at Entain from 2021 to 2022, where he focused on optimizing customer interactions and retention efforts.
Previous Experience in Customer Service
Before joining Entain, Carlos held various positions at bet365, including Trainer/Instructor and CRM Coordinator. His tenure at bet365 spanned from 2018 to 2021, where he developed skills in customer account management and training. He also worked as a VIP Qualified European Customer Account Advisor, providing specialized support to high-value clients.
Education and Expertise
Carlos has a diverse educational background. He studied Tourism at the Instituto Canario de Turismo, earning an MBA in Hotel Management. He also completed a Master in Sales and Marketing Direction at EAE Business School and a Master in Sport Marketing and Sponsorship at the Johan Cruyff Institute. Additionally, he holds a Diploma in Tourism from Escuela Universitaria de Turismo Iriarte.
Language Proficiency
Carlos is fluent in both Spanish and English, which enables him to communicate effectively with a diverse range of customers. This bilingual ability enhances his role in customer relationship management, allowing him to cater to a wider audience.
Skills and Adaptability
Carlos demonstrates strong problem-solving skills and adaptability, having relocated for various job opportunities throughout his career. He is comfortable working independently or as part of a team, showcasing his collaboration skills. His commitment to continuous learning and skill improvement contributes to his effectiveness in customer service and sales roles.