Chaka Gordon
About Chaka Gordon
Chaka Gordon is a Ladbrokes Retail Shop Manager at Entain, with extensive experience in the betting industry, including roles as Deputy Manager and Assistant Manager. He has implemented various systems to enhance compliance and customer service throughout his career.
Work at Entain
Chaka Gordon has been serving as the Ladbrokes Retail Shop Manager at Entain since 2018. In this role, he oversees retail operations, ensuring compliance with company policies and enhancing customer service. His responsibilities include managing staff, implementing effective marketing initiatives, and advocating for responsible gambling practices. Gordon's experience in the retail betting sector contributes to his ability to maintain high standards in shop management.
Previous Experience in Retail Management
Before his current position at Entain, Chaka Gordon held various roles within the retail betting industry. He worked as a Manager from 2014 to 2018 and served as Deputy Manager at Ladbrokes from 2004 to 2010. His early career included positions as Assistant Manager and Senior Cashier, where he developed skills in staff management and customer service. Gordon's experience spans over a decade in retail management, focusing on operational efficiency and compliance.
Education and Certifications
Chaka Gordon holds an Associate Degree in Computer Studies from Barbados Community College, which he completed from 1999 to 2001. He also pursued further education through Coursera, obtaining a Google IT Support Professional Certificate between 2018 and 2019. Additionally, he completed his Secondary O'Levels at Queen's College Barbados from 1994 to 1999. His educational background supports his technical skills and enhances his capabilities in retail management.
Training and Development Initiatives
In his managerial roles, Chaka Gordon has developed training programs aimed at improving customer service skills among new staff members. He also introduced a rota management system that increased scheduling efficiency. These initiatives reflect his commitment to staff development and operational excellence within the retail environment.
Advocacy for Responsible Gambling
Chaka Gordon has actively advocated for responsible gambling practices throughout his career. He engages with customers to promote awareness and support for responsible betting behaviors. This focus on customer interaction and support aligns with industry standards and reflects his dedication to creating a safe gambling environment.