Chris Fellas
About Chris Fellas
Chris Fellas serves as the Customer Operations Director for Europe at Entain, a position he has held since 2019. With a background in marketing and extensive experience in customer operations, he has previously worked in various roles at GVC Group and other companies in the gaming industry.
Work at Entain
Chris Fellas has served as the Customer Operations Director for Europe at Entain since 2019. In this role, he oversees customer operations across the European market, focusing on enhancing customer experience and operational efficiency. His tenure at Entain has been characterized by a commitment to improving service delivery and customer satisfaction in the competitive online gaming industry.
Previous Experience at GVC Group
Before joining Entain, Chris Fellas held several positions at GVC Group. He was the Head of UK VIP Management from 2013 to 2018, where he managed VIP customer relations and retention strategies. He also served as the UK Territory Manager and Head of Commercial - Western Europe Marketing during his time at GVC Group, contributing to various marketing and operational initiatives.
Career Background in Marketing and Operations
Chris Fellas has a diverse background in marketing and operations within the gaming and telecommunications sectors. He began his career at Betfair as a Market Operations Executive and later worked at Carphone Warehouse as a Direct Marketing Executive. His experience spans roles in customer relationship management and marketing, which have equipped him with a comprehensive understanding of customer engagement strategies.
Education and Expertise
Chris Fellas holds a Marketing Degree from the University of Hertfordshire, where he achieved a 2:1 BA Hons from 2000 to 2003. His educational background includes A-Levels in Geography, Psychology, General Studies, and Business Studies from Roundwood Park. This academic foundation has contributed to his expertise in marketing and customer operations within the gaming industry.