Craig Tomlinson
About Craig Tomlinson
Craig Tomlinson serves as a Team Supervisor at Entain in Gibraltar, where he has worked since 2020. He has extensive experience in customer service management and has held various roles in different companies over the years.
Work at Entain
Craig Tomlinson has been serving as a Team Supervisor at Entain since 2020. Based in Gibraltar, he oversees customer service operations for more than ten brands, including Ladbrokes, Coral, Gala, and Bwin. His role involves managing customer interactions through various channels such as social media, telephone, live chat, and email. He acts as the point of contact for escalations, customer complaints, and general queries, ensuring that customer needs are addressed effectively.
Previous Experience
Before joining Entain, Craig Tomlinson held several positions in customer service and management. He worked as a Branch Manager at Welcome Financial Services Ltd from 2003 to 2010 in the West Midlands, England. Prior to that, he was a Manager at Express Insurance for 13 years, from 1990 to 2003. In 2020, he briefly worked as a Holiday Consultant at Club La Costa and as an Assistant Store Manager at The Food Co. in Gibraltar.
Education and Expertise
Craig Tomlinson studied at Wards Bridge from 1985 to 1989, where he achieved GCSEs in subjects including Maths, English, Commerce, Computers, Geography, and CDT. He furthered his education at the University of Gibraltar, completing a course on Introduction to Responsible Gaming in 2020. This educational background supports his expertise in customer service and regulatory compliance within the gaming industry.
Customer Service Skills
In his current role, Craig consistently exceeds weekly and monthly quality assurance standards, highlighting his commitment to professionalism and customer satisfaction. He regularly liaises with other departments for regulatory and reporting purposes, ensuring that customer service operations align with company policies and industry regulations. His skills in managing customer interactions across multiple platforms contribute to effective service delivery.