Davide Mistero
About Davide Mistero
Davide Mistero is a Risk & Payments Associate at Entain, where he has worked since 2020. He has a diverse background in customer care and account management, with previous roles at Concentrix, Telekottage Plus Srl, and Besedo.
Work at Entain
Currently, Davide Mistero holds the position of Risk & Payments Associate at Entain, where he has been employed since 2020. His role involves investigating financial irregularities on accounts and liaising with players to resolve account-related issues. He contributes to maintaining quality control and customer care by analyzing player contact and checking gaming history. His expertise in analyzing customer deposits and account categories aids in preventing fraud and correcting errors.
Previous Experience
Before joining Entain, Davide Mistero worked in various roles that contributed to his expertise in customer care and risk management. He served as a Customer Care Advisor at Concentrix for two months in 2020. Prior to that, he was a Contact Centre Operator at Telekottage Plus Srl from 2009 to 2011. He also worked as a Help Desk Operator at T-Systems International GmbH in 2008 and as an Online Content Moderator at Besedo in 2017. Additionally, he held the position of Senior Trust & Safety Specialist at Besedo from 2018 to 2020.
Education and Expertise
Davide Mistero studied at ITAS Luigi Russo in Caltanissetta, where he completed a Technical Institute for Social Activities with a focus on Biological-Sanitary studies, earning a Scientific High School Degree from 1997 to 2003. His educational background supports his expertise in analyzing records of affiliate accounts to identify irregularities and investigating financial discrepancies.
Background
Davide Mistero has a diverse professional background that spans multiple roles in customer service and risk management. He has worked in various locations, including Sofia, Bulgaria, and Msida, Malta. His experience includes roles in security and customer care, such as his position as a Security Guard/Receptionist/Customer Care at Signal 8 Security Ltd from 2016 to 2017. This varied experience has equipped him with a comprehensive skill set applicable to his current role.