Delyan Stoev
About Delyan Stoev
Delyan Stoev is a Game Integrity Senior Analyst currently working at Entain in Sofia, Bulgaria. He has extensive experience in customer service and game integrity roles, having previously worked at GVC Group and Coca-Cola HBC Bulgaria.
Current Role at Entain
Delyan Stoev serves as a Game Integrity Senior Analyst at Entain, a position he has held since 2021. In this role, he focuses on maintaining the integrity of gaming operations, ensuring compliance with regulatory standards, and implementing measures to prevent fraud. His work is crucial in safeguarding the company's reputation and ensuring fair play within the gaming environment.
Previous Experience at GVC Group
Prior to his current role, Delyan Stoev worked at GVC Group in various capacities. He was a Poker Fraud Associate for 10 months in 2020, where he was responsible for identifying and mitigating fraudulent activities within poker operations. He also held positions as a 2nd line Customer Service representative and a Customer Service Associate from 2017 to 2020, contributing to customer support and service excellence.
Educational Background
Delyan Stoev has a strong educational foundation in business and finance. He studied at D. A. Tsenov Academy of Economics, where he earned a Bachelor's degree in Insurance and a Master's degree in Financial Management. Additionally, he completed his high school education at Knyaz Simeon Tyrnovski, focusing on Business and Commerce.
Career History in Customer Service
Delyan Stoev has extensive experience in customer service roles. He worked as a Customer Service Representative at SiteGround Web Hosting Company for 7 months in 2016, and later at Coca-Cola HBC Bulgaria as a Business Developer for 9 months in 2013. His background in customer service has equipped him with skills in communication and problem-solving, which are essential in his current role.
Experience in Trade Marketing
Delyan Stoev worked as a Trade Marketing Consultant at Philip Morris International from 2014 to 2016. In this role, he was involved in marketing strategies and initiatives aimed at enhancing product visibility and sales performance. His experience in trade marketing complements his analytical skills in the gaming industry.