Diogo Azevedo
About Diogo Azevedo
Diogo Azevedo serves as the Regional Customer Experience Manager for Latam and Iberia at Entain, where he has worked since 2022. He has a background in sports studies and extensive experience in customer service and project management across multiple languages and time zones.
Work at Entain
Diogo Azevedo has served as the Regional Customer Experience Manager for Latam and Iberia at Entain since 2022. Based in Lisbon, Portugal, he oversees customer experience initiatives across ten brands in South America and Iberia. His role involves managing diverse customer interactions, necessitating fluency in multiple languages and the ability to adapt to various time zones. Azevedo acts as a project manager, focusing on implementing innovative changes to enhance customer experience within the iGaming sector.
Education and Expertise
Diogo Azevedo studied at Universidade da Beira Interior, where he earned a degree in Gestão e Economia Desportiva, achieving Ciências do Desporto from 2008 to 2012. He also completed Formação Técnica de Desporto at Liceu Alves Martins. His educational background in sports studies informs his scientific approach to problem-solving, particularly in customer experience management.
Background
Before joining Entain, Diogo Azevedo accumulated diverse experience in customer support and sports management. He worked as a Call Center Agent for Netflix, providing French support from 2014 to 2015. Prior to that, he served as a Sports Technician at FADU from 2012 to 2014 and as Head Coordinator of the Sports Department at Universidade da Beira Interior from 2010 to 2012.
Achievements
In his current role, Diogo Azevedo develops specific models to measure customer experience tailored to the iGaming industry. His work involves leveraging his multilingual skills—fluent in Portuguese, English, French, and Spanish—and his goal to learn Japanese to enhance customer interactions across different regions.