Elton De Sousa
About Elton De Sousa
Elton De Sousa is a Customer Service Manager at Entain in London, United Kingdom, where he has worked since 2016. He holds an MBA in Hotel Management and Catering Science, along with a Bachelor's Degree in Commerce.
Work at Entain
Elton De Sousa has been serving as the Customer Service Manager at Entain since 2016. In this role, he is responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and managing a team dedicated to delivering quality support. His tenure at Entain spans over eight years, during which he has contributed to enhancing customer experiences in the competitive gaming and entertainment industry.
Education and Expertise
Elton De Sousa's educational background includes a Master of Business Administration (M.B.A.) with a major in Hotel Management and Catering Science from Merit International Institute of Business Management, which he completed from 2009 to 2011. He also holds a Bachelor’s Degree in Commerce from Shree Damodar College of Commerce & Economics, affiliated with Goa University, completed between 2006 and 2009. Additionally, he completed high school at The Indian School of Bahrain from 2004 to 2006.
Background
Elton De Sousa completed his high school education at The Indian School of Bahrain in the Kingdom of Bahrain. Following this, he pursued a Bachelor of Commerce degree at Shree Damodar College of Commerce & Economics, where he gained foundational knowledge in commerce. His academic journey continued with an M.B.A. focused on Hotel Management and Catering Science, equipping him with skills relevant to customer service and management.
Professional Experience
With a strong background in customer service management, Elton De Sousa has developed expertise in managing customer interactions and improving service delivery. His role at Entain highlights his commitment to customer satisfaction and operational efficiency. Over the years, he has gained valuable experience that supports his effectiveness in the customer service sector.