Emil Dimov
About Emil Dimov
Emil Dimov is a Customer Service Agent currently working at Entain in Sofia, Bulgaria. He has a diverse background in customer service and hospitality, with previous roles at Angus Soft Fruits Ltd, Hilton Hotels & Resorts, and ST.AUSTELL BREWERY COMPANY LIMITED.
Work at Entain
Emil Dimov has been employed at Entain as a Customer Service Agent since 2019. His role involves providing support and assistance to customers, ensuring their inquiries are addressed efficiently. Over the course of five years, Dimov has contributed to enhancing customer satisfaction through effective communication and problem-solving skills.
Previous Experience in Customer Service
Prior to his current position, Emil Dimov held various roles in customer service and team leadership. He worked at Angus Soft Fruits Ltd as a Team Leader from 2015 to 2016, and at Wellpak UK Limited in a similar capacity from 2014 to 2015. His experience in these roles has equipped him with valuable skills in managing teams and optimizing service delivery.
Background in Hospitality and Culinary Arts
Emil Dimov has a diverse background that includes experience in the hospitality and culinary sectors. He worked as a Housekeeper at Hilton Hotels & Resorts for four months in 2012 and served as a Commis Chef at St. Austell Brewery Company Limited for six months in 2018. These roles have contributed to his understanding of customer service in various environments.
Education and Expertise
Emil Dimov studied Information Technology at PSHSE 'Dimitar Hadjivasilev' and earned a High School Diploma from 2003 to 2007. He furthered his education at D. A. Tsenov Academy of Economics, where he obtained a Bachelor's degree in International Economic Relations from 2007 to 2011. His educational background supports his analytical skills in customer service.
Skills in Customer Service Optimization
Dimov is recognized for his ability to adapt quickly to changes in the customer service field. He has demonstrated a creative approach to solving customer service challenges and has been involved in optimizing customer service processes at GVC Group. His skills contribute to improving operational efficiency and customer satisfaction.