Francis Nicollo Hadlocon
About Francis Nicollo Hadlocon
Francis Nicollo Hadlocon is a Customer Service Team Manager at Entain, where he has worked since 2018. He previously held roles at OCEAN DEW and Wells Fargo, and he holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from De La Salle University - Dasmariñas.
Work at Entain
Francis Nicollo Hadlocon has been employed at Entain since 2018, serving as the Customer Service Team Manager. In this role, he oversees customer service operations, ensuring that team performance aligns with the company's standards and objectives. His responsibilities include managing team members, developing training programs, and implementing strategies to enhance customer satisfaction. His tenure at Entain has spanned over six years, during which he has contributed to improving service delivery and operational efficiency.
Previous Experience at OCEAN DEW
Prior to his current position, Hadlocon worked at OCEAN DEW as a Sales and Marketing Manager from 2017 to 2018. In this role, he was responsible for developing marketing strategies and managing sales operations. His work involved analyzing market trends and customer needs to drive business growth. This experience provided him with valuable skills in sales management and marketing within the competitive landscape of the Philippines.
Experience at Wells Fargo
Before his tenure at OCEAN DEW, Hadlocon was employed at Wells Fargo as a Phone Banker from 2014 to 2016. In this role, he handled customer inquiries and provided support for banking services over the phone. His experience at Wells Fargo helped him develop strong communication skills and a customer-focused approach, which he has carried into his subsequent roles in customer service management.
Education and Expertise
Francis Nicollo Hadlocon earned his Bachelor's degree in Hotel, Motel, and Restaurant Management from De La Salle University - Dasmariñas, where he studied from 2010 to 2014. His education provided him with foundational knowledge in hospitality management, which he has applied in various roles throughout his career. This academic background supports his expertise in customer service and operational management.