Francis Sunny
About Francis Sunny
Francis Sunny is a Retail Customer Service Manager at Entain, specializing in Power BI, stakeholder management, and data-driven insights. He holds an MSc in Artificial Intelligence from the University of Strathclyde and a BTech in Electrical, Electronics, and Communications Engineering from Rajagiri School of Engineering & Technology.
Work at Entain
Francis Sunny currently holds the position of Retail Customer Service Manager at Entain, a role he has occupied since 2023. His responsibilities include utilizing Power BI for data analysis, managing stakeholder relationships, and deriving insights from data to enhance customer service operations. This position is based in the London Area, United Kingdom, and involves on-site work.
Education and Expertise
Francis Sunny earned a Master of Science in Artificial Intelligence and Applications from the University of Strathclyde, where he studied from 2021 to 2022. Prior to this, he completed a Bachelor of Technology in Electrical, Electronics and Communications Engineering at Rajagiri School of Engineering & Technology from 2014 to 2018. His educational background equips him with a strong foundation in technology and data analysis.
Background
Before joining Entain, Francis worked as a Data Quality Analyst at Nielsen from 2018 to 2021 in Kochi, Kerala, India. In this role, he utilized Python, SQL, and Excel to manage data quality and develop KPI dashboards. His experience at Nielsen included hybrid work arrangements, allowing him to adapt to various working environments.
Achievements
During his tenure at Nielsen, Francis implemented a framework for automated data validation using Selenium, which led to a 90% reduction in data inconsistencies. He also automated SQL and PySpark scripts, achieving a 30% reduction in data quality inconsistencies. Additionally, he optimized the CI/CD process with Jenkins and AWS CodePipeline, resulting in a 40% reduction in deployment time, and developed a project KPI reporting application that cut reporting time by 25%.
Community Involvement
Francis Sunny is actively involved in community initiatives, serving as a Python coach. He is dedicated to organizing events that empower diverse talents in the tech field. His commitment to fostering inclusive tech communities is reflected in his involvement with codebar events, which aim to support underrepresented groups in technology.