Geneva Laarcie Ocapan
About Geneva Laarcie Ocapan
Geneva Laarcie Ocapan is a Planning and BI Analyst currently employed at Entain since 2021. She has extensive experience in workforce management and customer service, having worked for several companies including Conduent, Sykes Asia Inc., and Alorica Philippines.
Current Role at Entain
Geneva Laarcie Ocapan has been employed at Entain as a Planning and BI Analyst since 2021. In this role, she focuses on business intelligence and planning strategies to enhance operational efficiency. Her responsibilities include analyzing data trends and providing insights that inform decision-making processes within the organization.
Previous Experience at Conduent
Prior to her current position, Geneva worked at Conduent in various roles related to workforce management. She served as a Workforce Management Traffic from 2017 to 2018 and then transitioned to a Workforce Management Scheduling Analyst for one year from 2018 to 2019. Following that, she held the position of Workforce Management Planning Analyst from 2019 to 2021, accumulating a total of three years of experience at Conduent.
Customer Service Background
Geneva has a background in customer service, having worked as a Customer Service Representative at multiple companies. She was employed at STARTEK from 2013 to 2014 and at Sykes Asia Inc. for three months in 2014. Additionally, she worked at Transcom for one month in 2014 and at Alorica Philippines, Inc. as a Global Command Center Analyst from 2014 to 2017.
Educational Background
Geneva studied at Pasig Catholic College, where she focused on Accounting from 2009 to 2010. This educational background provided her with foundational knowledge in financial principles, which she has applied throughout her career in various analytical roles.
Experience in Workforce Analysis
In addition to her roles at Conduent, Geneva has experience as a Workforce Analyst at Fusion BPO Services in 2013. This position involved analyzing workforce data to optimize scheduling and resource allocation, further enhancing her expertise in workforce management.