Hannah Brockwell
About Hannah Brockwell
Hannah Brockwell serves as the Payments Escalation, Policy & Comms Executive at Entain, where she has worked since 2017. With a background in payments processing and customer service, she has extensive experience in managing teams and improving operational efficiency.
Work at Entain
Hannah Brockwell has served as the Payments Escalation, Policy & Comms Executive at Entain since 2017. In this role, she manages the transition of two businesses during a merger within the Payments Team. She is responsible for providing statistical reporting on a daily and weekly basis, identifying and correcting faults. Additionally, she investigates external complaints, presenting a detailed chain of events and outcomes. Hannah collaborates closely with the Payments Manager to implement changes aimed at enhancing team productivity.
Previous Experience at Gala Coral Group
Prior to her current role, Hannah Brockwell worked at Gala Coral Group in various positions. She began as a Customer Services Advisor from 2010 to 2012, then advanced to Payments Processing Executive from 2012 to 2013. Following this, she served as Senior Payments Processing Executive from 2013 to 2015, and subsequently as Payments Team Manager from 2015 to 2017. Her experience at Gala Coral Group provided her with a solid foundation in payment processes and customer service.
Education and Expertise
Hannah Brockwell completed her secondary education at Fullbrook Secondary School, achieving her GCSEs from 2001 to 2006. She then attended Guildford College from 2007 to 2009, where she studied Law and History, earning A Levels. This educational background has equipped her with the necessary skills to navigate complex payment processes and manage communications effectively.
Training and Development Initiatives
In her role, Hannah Brockwell conducts bi-yearly visits to the Philippines and Gibraltar to deliver training and review practices. She is responsible for cross-training new staff overseas and introducing new working processes. Additionally, she liaises with various teams within the business to develop training material regarding payment processes, ensuring that all team members are well-informed and equipped to perform their roles effectively.