Hasan Mahmud
About Hasan Mahmud
Hasan Mahmud is an Entain Omnia Trainer with extensive experience in the gambling and casinos industry, focusing on coaching and customer satisfaction. He has held various roles, including Market Place Manager at Ladbrokes Coral Group and Human Resources Coordinator at GVC Group.
Work at Entain
Hasan Mahmud has been employed at Entain as an Omnia Trainer since 2021. In this role, he focuses on training and development within the organization, contributing to the enhancement of operational efficiency and employee performance. His position is based in London, England, where he applies his extensive knowledge of the gambling and casinos industry.
Previous Experience at Ladbrokes Coral Group
Before joining Entain, Hasan worked at Ladbrokes Coral Group as a Market Place Manager from 2015 to 2020. During his five years in this position, he was based in London, United Kingdom. His responsibilities included overseeing market operations and implementing strategies to improve customer engagement and satisfaction.
Current Role at GVC Group
In addition to his role at Entain, Hasan has been working as a Human Resources Coordinator at GVC Group since 2020. This position is located in Stratford, where he focuses on various HR functions, including employee relations and organizational development. His experience in human resources complements his background in retail and sales.
Education and Expertise
Hasan Mahmud studied at multiple institutions, beginning with Chowgacha Shadat Pilot Secondary School, where he focused on Science from 1999 to 2003. He then attended Chowgacha Degree College, continuing his studies in Science from 2003 to 2005. Hasan pursued further education at International Islamic University Chittagong, earning a degree in Electrical and Electronics Engineering from 2006 to 2009. He also studied at London South Bank University, achieving an OTHM qualification from 2009 to 2012.
Skills and Industry Experience
Hasan possesses strong skills in retail and sales, which contribute to effective store management. He has extensive experience in the gambling and casinos industry, particularly in coaching and enhancing customer satisfaction. His background includes a history of roles focused on improving customer experiences, demonstrating his commitment to service excellence.