Hawi Jacobs
About Hawi Jacobs
Hawi Jacobs serves as the Director of Operations at Sports Interaction, having transitioned from a similar role at Avid Gaming. He has a background in commerce and entrepreneurship, with over a decade of experience in customer service and operations management.
Current Role at Entain
Hawi Jacobs serves as the Director of Operations for Sports Interaction at Entain. He has held this position since 2022, contributing to the operational strategies and management of Sports Interaction in Canada. His role involves overseeing various operational aspects to enhance service delivery and customer satisfaction.
Previous Experience at Avid Gaming
Prior to joining Entain, Hawi Jacobs worked at Avid Gaming for over a decade. He began as a Customer Service Team Lead from 2003 to 2006, where he managed customer service operations. He then advanced to the role of Customer Services Manager from 2006 to 2016, followed by serving as the Director of Operations for Sports Interaction from 2016 to 2022. His tenure at Avid Gaming encompassed significant operational responsibilities.
Education and Expertise
Hawi Jacobs studied Commerce at CEGEP - John Abbott College from 2002 to 2004. He later pursued further education at McGill University, focusing on Entrepreneurship and Entrepreneurial Studies, where he earned an Associate’s Degree from 2016 to 2018. His educational background supports his expertise in operations management and customer service.
Career Progression
Hawi Jacobs has demonstrated a clear career progression in the gaming industry. Starting as a Customer Service Team Lead, he developed his skills and advanced to managerial roles at Avid Gaming. His experience culminated in a directorial position, where he managed operations for Sports Interaction before transitioning to his current role at Entain.