Ioannis Stafylas
About Ioannis Stafylas
Ioannis Stafylas is a Risk Operations Analyst at Entain, where he manages the incident process and conducts fraud investigations. He specializes in responding to fraud notification alerts and has a background in Communication and Media Studies from the University of the Aegean.
Work at Entain
Ioannis Stafylas serves as a Risk Operations Analyst at Entain, a role he has held since 2019. In this position, he manages the incident process and conducts fraud investigations. His responsibilities include monitoring daily deposits, withdrawals, and payment methods to identify suspicious activities. He refers these activities to the relevant departments for further action. Stafylas specializes in handling and responding to fraud notification alerts from Ethoca, ensuring that the company maintains its integrity and security in financial operations.
Education and Expertise
Ioannis Stafylas studied at the University of the Aegean from 2010 to 2014, where he focused on Communication and Media Studies. He achieved a degree in Cultural Communication during his four years of study. This educational background provides him with a solid foundation in communication, which is essential for his role in managing customer interactions and fraud investigations.
Background
Before joining Entain, Ioannis Stafylas worked as a Customer Service Executive at Stech for two months in 2018. In this role, he was responsible for analyzing, preparing, and handling chargeback disputes. He also dealt with customer complaints and issues that were escalated by various departments, including Trading, Customer Profiling, CDD, and Customer Service. This experience contributed to his skills in customer relations and operational analysis.
Fraud Investigation Responsibilities
In his current role at Entain, Ioannis Stafylas is tasked with handling fraud investigations. He specializes in responding to fraud notification alerts from Ethoca and plays a crucial role in maintaining the company's risk management processes. His work involves analyzing transaction patterns and identifying potential fraudulent activities, which helps protect both the company and its customers.