Iza Kos
About Iza Kos
Iza Kos is a CS Process & Information Management Analyst currently employed at Entain in Gibraltar. She has over a decade of experience in customer service roles, primarily with GVC Group, where she held various positions from 2008 to 2021.
Work at Entain
Iza Kos has been employed at Entain as a CS Process & Information Management Analyst since 2021. In this role, she is responsible for analyzing customer service processes and managing information systems to enhance operational efficiency. Her work is based in Gibraltar, where she contributes to the company's customer service strategies.
Previous Experience at GVC Group
Before joining Entain, Iza Kos worked at GVC Group for over a decade. She started as a CS Retention Agent in 2008 and held this position until 2019. Following this role, she served as a CS Trainer for five months in 2019. Subsequently, she advanced to the position of CS Retention Senior Agent, where she worked from 2020 until 2021.
Career Progression
Iza Kos's career reflects a steady progression within customer service roles. Starting as a CS Retention Agent, she gained extensive experience in customer retention strategies. Her transition to a CS Trainer role allowed her to develop training programs for new agents, further enhancing her expertise in customer service management.
Expertise in Customer Service Management
With over 13 years of experience in customer service, Iza Kos has developed a strong foundation in customer retention and process management. Her roles have equipped her with skills in analyzing customer interactions and improving service delivery, making her a valuable asset in her current position at Entain.