Jacob O'brien
About Jacob O'brien
Jacob O'Brien is a Client Services Workforce Manager at Entain, where he has worked since 2020. He holds a Bachelor's Degree in Commerce from Griffith University and is pursuing a Master's Degree in Data Science at The University of Queensland.
Current Role at Entain
Jacob O'Brien currently serves as the Client Services Workforce Manager at Entain, a position he has held since 2020. He operates from Brisbane, Queensland, Australia. In this role, he is responsible for overseeing workforce management within client services, ensuring optimal performance and efficiency in service delivery.
Previous Experience at Entain
Jacob O'Brien has held multiple positions at Entain. He began as a Client Services Operator in 2019, where he worked for eight months. Following this role, he was promoted to Client Services Supervisor, serving for nine months before transitioning to his current position. His tenure at Entain has provided him with extensive experience in client services.
Educational Background
Jacob O'Brien studied at Griffith University, where he earned a Bachelor’s Degree in Commerce with a focus on Economics from 2017 to 2021. He is currently pursuing a Master's Degree in Data Science at The University of Queensland, a program he started in 2021 and is expected to complete in 2024.
Work History Prior to Entain
Before joining Entain, Jacob O'Brien gained diverse experience in various roles. He worked as a Market Research Intern at Global Environmental Markets Ltd in 2018 for four months. He also held positions at Panthera Finance as Team Leader from 2012 to 2019, and as a Customer Relationship Manager at Credit Corp for nine months in 2015. Additionally, he worked at IBM as Tier 1 Technical Support for one year.
Certifications and Additional Studies
Jacob O'Brien has pursued further education and certifications to enhance his professional skills. He obtained a Certificate III in Financial Services from The Northern Sydney Institute - TAFE NSW in 2015. He also completed a Certificate IV in Frontline Management at Kaplan Professional from 2015 to 2016.