Jakiul Huda Chonchol
About Jakiul Huda Chonchol
Jakiul Huda Chonchol serves as a Customer Service Manager at Entain in London, United Kingdom, where he has worked since 2017. He has a diverse background in customer service and the gambling industry, with previous roles at Compass Group, Betfred, and Hilton Hotels & Resorts.
Work at Entain
Jakiul Huda Chonchol has served as the Customer Service Manager at Entain since 2017. In this role, he is responsible for overseeing customer service operations, ensuring high levels of customer satisfaction. His tenure at Entain spans seven years, during which he has developed expertise in managing customer interactions and resolving issues effectively. Chonchol's experience in the gambling and casinos industry enhances his ability to address the unique needs of customers in this sector.
Previous Employment Experience
Prior to his current position at Entain, Jakiul Huda Chonchol held several roles that contributed to his professional development. He worked as a General Assistant at Compass Group from 2011 to 2013, gaining foundational customer service skills. In 2015, he joined Hilton Hotels & Resorts as a Customer Service Assistant for six months. Chonchol also served as an Assistant Sales Manager at Betfred in 2016 for eight months, further solidifying his experience in customer-facing roles within the gambling industry.
Education and Expertise
Jakiul Huda Chonchol studied at the University of Chittagong, where he earned a Master of Arts (MA) degree. He also completed an Apprenticeships Customer Service Practitioner (Level 2) from the Institute for Apprenticeships & Technical Education in London. His educational background and training provide him with a strong foundation in customer service principles and practices, which he applies in his current role.
Skills and Competencies
Jakiul Huda Chonchol possesses skills in time management and teamwork, which are essential for his role as Customer Service Manager. These competencies contribute to his ability to enhance customer satisfaction and manage service delivery effectively. His experience in the gambling and casinos industry further supports his understanding of customer needs and expectations in a fast-paced environment.