Jan Christopher Yao
About Jan Christopher Yao
Jan Christopher Yao is a Training Manager currently employed at Entain since 2019, with a diverse background in training and development roles across various companies in the National Capital Region of the Philippines.
Current Role at Entain
Jan Christopher Yao serves as the Training Manager at Entain, a position he has held since 2019. His responsibilities include overseeing training programs and ensuring the effective development of staff within the organization. He operates from Pasay City, contributing to the company's training strategies and initiatives.
Previous Experience at MicroSourcing
Prior to his current role, Jan Christopher Yao accumulated extensive experience at MicroSourcing, where he worked in various capacities for Salmat Services, Inc. His roles included Organization Development Officer, Coach and Trainer, Language and Culture Development Officer/Trainer, Team Lead, People (HR) Team Lead, and Quality Assurance Analyst. His tenure at MicroSourcing spanned from 2011 to 2018, during which he developed skills in training, leadership, and organizational development.
Experience at Teleperformance and APAC Customer Services
Jan Christopher Yao began his career in customer service, working as a Customer Service Representative at Teleperformance in 2005 for seven months. He further enhanced his expertise at APAC Customer Services, where he served as a Subject Matter Expert from 2006 to 2007. These roles provided him with foundational skills in customer interaction and service excellence.
Educational Background in Mechanical Engineering
Jan Christopher Yao studied at Mapua Institute of Technology, where he pursued a Bachelor of Science in Mechanical Engineering from 2003 to 2005. This educational background provided him with a strong technical foundation, which he has applied throughout his career in various training and development roles.
Career Progression and Skills Development
Throughout his career, Jan Christopher Yao has demonstrated a commitment to professional growth and skills development. His diverse roles in training, customer service, and organizational development have equipped him with a comprehensive understanding of employee training and development processes. His experience across multiple organizations highlights his adaptability and expertise in the field.