Jana Sabova
About Jana Sabova
Jana Sabova serves as the Head of Customer Service Central Europe at Entain, a position she has held since 2020. With over ten years of experience in senior leadership roles, she specializes in developing talent and enhancing customer service operations.
Work at Entain
Jana Sabova serves as the Head of Customer Service Central Europe at Entain since 2020. In this role, she oversees customer service operations across the Central European region. Her leadership focuses on enhancing customer experience and ensuring efficient service delivery. Sabova's tenure at Entain has been marked by her commitment to developing strategies that improve customer satisfaction and operational effectiveness.
Previous Experience at GVC Group
Before joining Entain, Jana Sabova worked at GVC Group as the Head of Customer Service for Central and Eastern Europe from 2016 to 2019. Based in Vienna, she managed customer service operations and implemented initiatives aimed at improving service quality. Her experience at GVC Group contributed to her expertise in customer service management within the gaming industry.
Career Background in Customer Service
Jana Sabova has extensive experience in customer service and management roles. She worked at Telefonica O2 Slovakia as Customer Care Director for one year in 2010-2011. Prior to that, she held various positions at TNT Express Worldwide, including Internal Trainer, Customer Service Manager, and Sales Analyst. Her diverse roles have equipped her with a comprehensive understanding of customer service dynamics and operational management.
Education and Expertise
Jana Sabova holds a degree in Actuarial Mathematics from Ekonomická univerzita v Bratislave, completed in 1996. She furthered her education at The Open University, where she earned multiple certificates in Finance, Information, and Managing Performance and Change. Her educational background supports her expertise in project leadership, operations, and organizational development.
Leadership and Development Skills
Jana Sabova specializes in developing individuals to advance their careers while fostering high organizational morale. She has over ten years of experience in senior leadership positions, focusing on customer service and experience. Sabova is recognized for her ability to lead teams effectively during periods of change, demonstrating strong communication and strategic leadership skills.