Jesse Sheehan
About Jesse Sheehan
Jesse Sheehan is a Customer Service Representative at Entain in Brisbane, Queensland, Australia, with a diverse background in finance and customer relations. He has held various positions in the finance sector and is currently pursuing a degree in Sociological & Behavioural Science at Queensland University of Technology.
Work at Entain
Jesse Sheehan has been employed as a Customer Service Representative at Entain since 2021. This role is based in Brisbane, Queensland, Australia. Over the course of three years, Jesse has contributed to the company's customer service operations, utilizing skills developed from previous roles in finance and customer relations.
Previous Experience in Finance
Before joining Entain, Jesse worked at Panthera Finance Group as a Senior Banking and Finance Collections Officer from 2016 to 2020. In this position, Jesse managed collections and developed a strong understanding of financial regulations. Additionally, Jesse served as a Correction Specialist at Equifax - Australia for one year, where responsibilities included addressing credit report discrepancies.
Educational Background
Jesse studied at Griffith University, earning a Bachelor of Criminology & Criminal Justice from 2016 to 2017. Subsequently, Jesse enrolled at Queensland University of Technology (QUT), where studies in Sociological & Behavioural Science and a Bachelor of Laws (Honours) were pursued. Jesse has been studying at QUT since 2019, focusing on Behavioural Science & Justice.
Skills Development
Through various roles, Jesse has developed vital communication skills, particularly during time spent as a Debt Recovery agent. This experience has proven essential for success in customer-facing positions. Jesse has also gained a moderate understanding of industry rules and regulations through interactions with creditors and financial institutions.
Early Career Experience
Jesse's early career included a position as a Crew Trainer at McDonald's from 2013 to 2015, where foundational customer service skills were developed. Additionally, Jesse worked as a Sales Representative at vividstore.pl for six months in 2015, further enhancing customer engagement abilities.