Joanne Trowell
About Joanne Trowell
Joanne Trowell serves as the Head of Customer Operations Optimisation at Entain, a position she has held since 2019. She has extensive experience in business analysis and operations, primarily with William Hill, where she worked in various roles over more than a decade.
Current Role at Entain
Joanne Trowell serves as the Head of Customer Operations Optimisation at Entain, a position she has held since 2019. Based in Gibraltar, she has focused on enhancing customer operations and optimizing processes within the organization. Her role involves overseeing strategies that improve customer experience and operational efficiency.
Previous Experience at William Hill
Prior to her current role, Joanne Trowell worked at William Hill in various capacities. She served as the Global Head of Business Analysis for 11 months in 2018, and held the position of Head of Business Analysis from 2016 to 2018. Her tenure at William Hill also included roles as Lead Business Analyst from 2009 to 2016, Senior Business Analyst from 2007 to 2009, and Web Operations from 1996 to 2007. This extensive experience in business analysis and operations contributed to her expertise in customer operations.
Educational Background
Joanne Trowell completed her education at The University of Huddersfield, where she earned a BSc (Hons) in Molecular and Cellular Biology with a 2:1 classification from 1996 to 2000. She also attended John Smeaton High School, where she completed her secondary education.
Career Progression in Business Analysis
Joanne Trowell's career in business analysis began at William Hill, where she progressed through various roles over more than a decade. Starting as Web Team Lead in 2006, she advanced to positions such as Business Analyst and Senior Business Analyst. Her experience culminated in her roles as Lead Business Analyst and Head of Business Analysis, showcasing her growth and expertise in the field.