Jordan Shelley
About Jordan Shelley
Jordan Shelley serves as the VIP Team Lead at Entain, where he manages a team of six VIP Casino Account Managers. With a background in customer service and account management across various companies, he has developed expertise in promoting a sales-oriented environment and delivering presentations on key performance indicators.
Current Role at Entain
Jordan Shelley serves as the VIP Team Lead at Entain, a position held since 2019. In this role, he manages a team of six VIP Casino Account Managers across multiple brands and languages, specifically for Bwin and SportingBet. His responsibilities include promoting a sales-oriented environment that aligns with the company's key performance indicators (KPIs) while ensuring a professional account management service. He also delivers weekly presentations that analyze the current KPIs for the business.
Previous Experience at Entain
Prior to his current role, Jordan Shelley worked at Entain as a VIP Account Manager from 2016 to 2019. During this three-year tenure, he focused on managing VIP accounts and enhancing customer experiences. His experience at Entain builds on his previous roles in the gaming and customer service sectors.
Career Background in Customer Service
Jordan Shelley has a diverse background in customer service within the gaming industry. He began his career as a VIP Customer Service Host at Mansion Group Limited from 2014 to 2015. He then transitioned to Stan James, where he worked as an Elite Customer Service Agent for one year in Gibraltar. Additionally, he served as a Duty Manager at William Hill from 2010 to 2011, further solidifying his expertise in managing customer interactions.
Educational Background
Jordan Shelley studied at The Blue Coat School in Oldham, where he completed his A Levels in Mathematics, Economics, and Physics from 2001 to 2009. This educational foundation has contributed to his analytical skills and understanding of business dynamics, which are essential in his current role.
Skills and Leadership
In his current position, Jordan Shelley provides leadership and support in addressing challenging customer interactions. He collaborates with other teams to develop quick turnaround marketing promotions and responds to market issues effectively. His ability to manage a team and promote a sales-oriented environment is integral to achieving the business's main KPIs.