Jordan Thomas
About Jordan Thomas
Jordan Thomas is a Customer Relationship Management Executive at Entain, where he has worked since 2021. He has a background in social sciences and has held various roles in the gaming industry, including positions at Ladbrokes Coral.
Work at Entain
Jordan Thomas currently serves as a Customer Relationship Management Executive at Entain, a position held since 2021. Prior to this role, he worked as a Content Executive for two years from 2019 to 2021, both positions based in Gibraltar. In his current role, he focuses on enhancing customer engagement and optimizing relationship management strategies.
Previous Experience at Ladbrokes Coral
Before joining Entain, Jordan Thomas worked at Ladbrokes Coral from 2016 to 2019 as a Marketplace Manager. He began his career there through an apprenticeship scheme in November 2016. Within a short period, he progressed from a Duty Manager to a Shop Manager, achieving this promotion within nine months. He became a multi-site manager six months after his promotion.
Education and Expertise
Jordan Thomas studied at Bangor University from 2013 to 2016, where he earned a degree in Social Sciences with a focus on Criminology and Criminal Justice. This educational background provides him with a solid foundation in understanding social behaviors and customer interactions, which are essential in his current role in customer relationship management.
Achievements and Recognition
Jordan Thomas received recognition for his contributions to the industry, being nominated for the North West Newcomer of the Year in 2017. He won the Newcomer of the Year award in 2018, highlighting his rapid advancement and impact within the organization during his early career at Ladbrokes Coral.