Juan Ramón Lluviera Palacios
About Juan Ramón Lluviera Palacios
Juan Ramón Lluviera Palacios serves as a Supervisor at Entain in Montevideo, Uruguay, where he has focused on managing customer service teams and ensuring customer protection against compulsive gambling since 2016.
Work at Entain
Juan Ramón Lluviera Palacios has been a Supervisor at Entain since 2016, accumulating eight years of experience in this role. He operates from Montevideo, Uruguay, where he manages customer service teams for several brands, including bwin.co, sportingbet, bwin.com, and Premium LATAM. His responsibilities include overseeing complex, controlled, and regulated processes, with a strong focus on customer protection against compulsive gambling. His role is crucial in ensuring compliance with regulations in various online casino markets.
Education and Expertise
Juan Ramón Lluviera Palacios studied at Universidad del Trabajo Uruguay, where he gained foundational knowledge relevant to his career. In 2022, he furthered his education by completing a Diplomado en Coaching Personal y Profesional, which lasted three months. This training enhances his capabilities in team leadership, recruitment, selection, training, and personnel development, contributing to his effectiveness in managing customer service teams.
Background
Before joining Entain, Juan Ramón Lluviera Palacios worked as a Team Leader at GVC Group for one month in 2016. His experience in the gaming industry has equipped him with the skills necessary to navigate the complexities of regulated online casino markets. He has worked directly with regulatory bodies such as DGOJ in Spain and Coljuegos in Colombia, ensuring compliance and customer protection in these jurisdictions.
Achievements
Juan Ramón Lluviera Palacios has over five years of experience in team leadership and personnel development. His work spans multiple Latin American markets, including Spain, Brazil, Colombia, Mexico, Argentina, Chile, and Peru. His expertise in managing customer service teams and focusing on customer protection against compulsive gambling reflects his commitment to responsible gaming practices.