Jucileia Charao
About Jucileia Charao
Jucileia Charao is a customer service agent with over 20 years of experience in customer service, supervision, and team training. She has worked in various roles, including as an English language teacher and a credit analyst, and holds a degree in English Language and Literature from Centro Universitário Internacional UNINTER.
Current Role at Entain
Jucileia Charao currently serves as a Customer Service Agent at Entain, a position she has held since 2022. Based in Lisboa, Portugal, she utilizes her extensive background in customer service to assist clients effectively. Her role involves addressing customer inquiries and ensuring a high level of service quality.
Previous Experience in Education
Before joining Entain, Jucileia worked as an English Language Teacher at Colégio Atitude in Florianópolis, Santa Catarina, Brazil, from 2016 to 2018. During her two years in this role, she taught English to students, contributing to their language development and educational growth. Additionally, she has five years of experience teaching English to young children, focusing on early language acquisition.
Background in Customer Service and IT
Jucileia has over 20 years of experience in customer service, supervision, and team training. Her career includes roles such as a Retail Credit Analyst at Dell from 2007 to 2011 and a Credit Analyst/Call Center Supervisor at Paqueta Calçados from 2000 to 2005. She has also worked in the IT sector, focusing on software acceptance tests, new system implementations, and business flow mapping.
Education and Qualifications
Jucileia studied at Centro Universitário Internacional UNINTER, where she earned a degree in Letras - Língua Inglesa e Literaturas de Língua Inglesa, completing her studies from 2019 to 2023. In addition to her degree, she pursued various courses at TargetTrust in 2022, including Logic and Basic Development for Test Analysts, Software Quality Assurance, and Test Automation with Selenium WebDriver.