Julian Dodd
About Julian Dodd
Julian Dodd is a Customer Service Manager with extensive experience in the gambling industry, currently working at Entain and previously at Ladbrokes Coral. He has a strong background in operations management and customer satisfaction, supported by a solid educational foundation in information technology and retail.
Work at Entain
Julian Dodd has been serving as a Customer Service Manager at Entain since 2020. He operates from Eastbourne, England, where he has developed expertise in managing customer service operations within the gambling sector. His role involves overseeing customer interactions and ensuring high levels of satisfaction, which are essential in the competitive gaming industry.
Previous Experience at Ladbrokes Coral
Before joining Entain, Julian Dodd worked at Ladbrokes Coral as a Customer Service Manager from 2015 to 2018. During his three years in this position, he focused on enhancing customer satisfaction and operational efficiency. His tenure at Ladbrokes Coral provided him with a solid foundation in the gambling industry.
Career Background in Retail and Customer Service
Julian Dodd has a diverse background in retail and customer service. He worked as a Retail Advisor at O2 (Telefónica UK) from 2018 to 2019 and held various roles including Store Manager at Poundland Far East Limited from 2001 to 2012, and Team Leader at Tesco in 2012. These positions contributed to his strong skills in operations management and customer satisfaction.
Education and Expertise
Julian Dodd has a solid educational background, having studied Advanced IT at ECAT, where he achieved a GNVQ. He also completed an Advanced Apprenticeship in Retail at Protocol Skills, earning an NVQ. His foundational education includes 11 GCSEs in Information Technology from Ratton School. This academic background supports his professional expertise in customer service management.
Skills in Customer Service Management
Julian Dodd possesses strong skills in operations management and customer satisfaction, which are critical in his role as a Customer Service Manager. He has extensive experience in the gambling and casinos industry, where effective time management and customer service operations are vital. His ability to efficiently manage customer interactions has been a key aspect of his career.