Karen Casserly
About Karen Casserly
Karen Casserly serves as the Program Director for Digital Operations and Transformation at Entain, where she focuses on aligning organizational transitions with strategic goals. Previously, she held various roles at Virgin Media, including Sales Strategy & Transformation Director and Head of Transformation - Contact Operations.
Current Role at Entain
Karen Casserly serves as the Program Director for Digital Operations & Transformation at Entain, a position she has held since 2023. Based in London, England, she works in a hybrid capacity. In this role, she focuses on driving digital transformation initiatives that align with the company's strategic goals and enhance operational efficiency.
Previous Experience at Virgin Media
Prior to joining Entain, Karen Casserly held multiple roles at Virgin Media. She worked as the Sales Strategy & Transformation Director from 2021 to 2023, where she operated in a hybrid model from Reading, England. Before that, she was the Head of Transformation - Contact Operations for 10 months in 2019 to 2020, based in Hook, Hampshire, and Reading, and served as the Customer Strategy & Transformation Director from 2020 to 2021, working remotely from Reading.
Focus on Organizational Alignment
Karen Casserly emphasizes aligning organizational transitions with strategic goals and commercial ambitions. Her approach involves understanding the broader business context to ensure that transformation initiatives effectively support the company's objectives and enhance overall performance.
Passion for Customer and Employee Experience
Karen is dedicated to improving both customer and employee experiences. She collaborates with business leads and experts to implement strategies that foster a positive environment for stakeholders. Her work aims to create solutions that benefit both the organization and its clients.
Leadership and Mentoring Style
Karen Casserly is recognized for her ability to create a high-performance climate through effective mentoring. She empowers individuals within her teams, fostering an environment where employees can thrive and contribute to the organization's success.