Keith Gibson
About Keith Gibson
Keith Gibson serves as the Director of Global End User Services IT at Entain, where he has worked since 2018. He manages IT services for approximately 29,000 users across more than 20 countries and oversees various IT functions including ServiceDesk and global support.
Work at Entain
Keith Gibson has served as the Director of Global End User Services IT at Entain since 2018. In this role, he is based in Gibraltar and is responsible for strategic planning and full budget ownership for Entain's IT End User Services. He manages IT services for approximately 29,000 users across more than 20 countries. His responsibilities include overseeing the IT ServiceDesk, global onsite support, Enterprise Applications, Telecommunications, and Engineering. Gibson also leads the integration of new acquisitions into Entain's IT infrastructure and focuses on delivering new features and functionality for end users as part of ongoing global projects.
Previous Experience at Credit Suisse
Before joining Entain, Keith Gibson worked at Credit Suisse for a total of 11 years. He held the position of Head of IT Credit Suisse Gibraltar from 2001 to 2007, and later served as the Head of IT Credit Suisse Gibraltar and SLA Manager for MA UK, Gsy & Gib - Vice President from 2007 to 2012. During his tenure, he was responsible for managing IT services and ensuring service level agreements were met, contributing to the overall efficiency of IT operations within the organization.
Career at IBM
Keith Gibson began his career at IBM, where he worked as an EMEA Hardware Infrastructure Logistics Planner from 1995 to 2000. In this role, he was involved in logistics planning for hardware infrastructure across Europe, the Middle East, and Africa. His experience at IBM provided him with a strong foundation in IT logistics and operations, which he later applied in his subsequent roles in the financial services sector.
Education and Expertise
Keith Gibson possesses extensive expertise in IT service management and strategic planning. His background includes significant experience in overseeing large-scale IT operations and managing diverse teams. His skills encompass IT service delivery, budget management, and integration of IT systems following acquisitions. Gibson's professional journey reflects a commitment to enhancing user experience and operational efficiency within the organizations he has served.