Kellie Warner
About Kellie Warner
Kellie Warner serves as the Director of Customer Operations at Entain, a position she has held since 2017. With over 20 years of experience in the gaming industry, she has previously worked in various roles at William Hill, demonstrating strong skills in management, compliance, and operations.
Current Role at Entain
Kellie Warner has been serving as the Director of Customer Operations at Entain since 2017. In this role, she is responsible for overseeing customer service operations in Gibraltar. Her leadership focuses on enhancing customer experience and operational efficiency within the organization. With over seven years in this position, she has contributed to the strategic direction and performance of customer operations.
Previous Experience at William Hill
Kellie Warner has extensive experience at William Hill, where she held multiple roles over several years. She worked as a Project Manager from 2002 to 2004, followed by positions as Programme Manager from 2005 to 2009, Head of Telephone Betting from 2010 to 2012, Operations Controller from 2009 to 2011, Strategic Projects Director from 2012 to 2014, and Operations Delivery Director from 2014 to 2016. Her roles involved managing teams and projects, ensuring compliance, and driving operational improvements.
Experience at Ladbrokes Coral Group
In 2017, Kellie Warner briefly worked at Ladbrokes Coral Group as a Customer Operations Consultant. This role involved providing insights and support to enhance customer service operations. Although her tenure was short, it added to her diverse experience in the gaming and betting industry.
Education and Expertise
Kellie Warner studied at The University of Huddersfield from 1993 to 1997, where she gained foundational knowledge that supports her extensive career in the gaming industry. She possesses over 20 years of experience in PLC business, specializing in compliance, operations, and programme management. Her skills include change and risk management, contingency planning, and team development.
Professional Skills and Attributes
Kellie Warner is known for her strong analytical skills and her ability to manage, develop, and motivate teams. She has a proven track record in achieving objectives and is recognized for her adaptability and innovative thinking. Her excellent interpersonal skills facilitate effective communication and collaboration within teams and across departments.