Keshan Kotowaroo
About Keshan Kotowaroo
Keshan Kotowaroo is a Customer Service Manager at Entain, where he has worked since 2016. He has a background in tourism management and organizational development, complemented by experience in the gambling industry and renewable energy sales.
Work at Entain
Keshan Kotowaroo has been serving as a Customer Service Manager at Entain since 2016. His role involves overseeing customer service operations and ensuring high standards of service delivery. With over eight years of experience in this position, he has developed a strong understanding of customer needs and expectations within the gambling and casinos industry. His background in organizational development supports his ability to manage teams effectively and enhance customer experiences.
Previous Experience at SELLMOOR LIMITED
Before joining Entain, Keshan Kotowaroo worked as a Customer Service Assistant at SELLMOOR LIMITED for four months in 2014. This role provided him with foundational customer service skills and experience in a fast-paced environment. His time at SELLMOOR LIMITED contributed to his understanding of customer interactions and service delivery.
Education and Expertise
Keshan Kotowaroo holds a Bachelor's degree in Tourism and Travel Services Management from the University of East London, which he completed from 2015 to 2018. Prior to that, he earned a Diploma of Travel and Tourism from Istituto Tecnico Commerciale De Felice Giuffrida, studying from 2009 to 2013. His academic background in tourism management complements his professional experience and enhances his expertise in customer service.
Current Role at Bluegreen Energy
In addition to his position at Entain, Keshan Kotowaroo has been working as a Renewal Energy Sales Consultant at Bluegreen Energy since 2017. This role involves providing exclusive offers and promotions to homeowners, real estate professionals, and businesses. His experience in this position further develops his customer service skills and allows him to connect with a diverse range of clients.
Background in Customer Service and Organizational Development
Keshan Kotowaroo has a strong background in customer service management, supported by his experience in both the gambling industry and the renewable energy sector. His expertise in organizational development enhances his ability to lead teams and improve service delivery. He is known for his willingness to take on new challenges and his ability to connect with people, which contributes to his effectiveness in customer service roles.