Kristina Alekseeva
About Kristina Alekseeva
Kristina Alekseeva is a Customer Service Team Manager at Entain, with a background in finance and management. She has held various roles in customer service and audit consulting across multiple companies, including PwC Russia and GVC Group.
Current Role at Entain
Kristina Alekseeva currently serves as the Customer Service Team Manager at Entain, a position she has held since 2022. Based in Vienna, Austria, she oversees customer service operations, ensuring high standards of service delivery. Her role involves managing team performance and implementing strategies to enhance customer satisfaction.
Previous Experience at Entain
Before her current role, Kristina Alekseeva worked at Entain in various capacities. She was the Customer Service Deputy Team Manager from 2021 to 2022, where she supported team management and operational efficiency. Prior to that, she served as the Customer Service Team Lead for Central Europe from 2020 to 2021, focusing on customer service initiatives in the region.
Professional Background at GVC Group
Kristina Alekseeva worked at GVC Group as the Customer Service Team Lead for the Central and Eastern Europe (CEE) team from 2016 to 2020. During her tenure in Vienna, she was responsible for leading customer service operations, managing team dynamics, and ensuring effective communication with clients.
Experience at PwC Russia
Prior to her roles in customer service, Kristina Alekseeva worked as an Audit Consultant at PwC Russia from 2011 to 2016. Based in Moscow, she provided audit services, contributing to financial assessments and compliance for various clients over a five-year period.
Education and Academic Achievements
Kristina Alekseeva studied at the State University of Management (SUM) in Moscow, where she earned an Honors master's degree in Finance and Financial Management Services from 2006 to 2011. Additionally, she pursued a Master's degree in State and Municipal Administration at SUM from 2009 to 2013, further enhancing her academic credentials.