Leon Young
About Leon Young
Leon Young is a Service Desk Analyst currently employed at Entain in London, England, where he has worked since 2021. He has over a decade of experience in customer service and support roles, including positions at Ladbrokes Coral Group and GVC Group.
Work at Entain
Leon Young has been employed at Entain as a Service Desk Analyst since 2021. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His tenure at Entain has lasted for three years, during which he has focused on driving innovation and exceeding key performance indicators.
Previous Experience at Ladbrokes Coral Group
Before joining Entain, Leon Young worked as a Customer Service Advisor at Ladbrokes Coral Group plc from 2015 to 2017. His role involved assisting customers with inquiries and providing support, contributing to the overall customer experience. This position lasted for two years and was based in Barking, Greater London.
Experience at GVC Group
Leon Young has also been a Service Desk Analyst at GVC Group since 2017. His experience in this position spans over seven years, during which he has developed his technical skills and contributed to the support of IT services within the organization. His work at GVC Group has further enhanced his analytical and problem-solving abilities.
Educational Background
Leon Young studied at the London School of Science and Technology, where he earned an Associate's degree in Business, Management, Marketing, and Related Support Services. His studies took place from 2011 to 2014, during which he successfully balanced academic responsibilities with work and family commitments, showcasing his time management skills.
Early Career and Skills Development
Prior to his roles in customer service and IT support, Leon Young worked as a Support Worker at East Thames Limited from 2007 to 2010. He also held the position of Customer Care Executive at Feel Good Contact Lenses from 2014 to 2015. Through these roles, he developed organizational, communication, and sales skills, which have been beneficial in his subsequent positions.