Liam Williams
About Liam Williams
Liam Williams is an Area Manager at Entain, where he has worked since 2019. He has a background in customer service management and holds a Bachelor's degree in Biology and a Master's degree in Environment Conservation Management from the University of South Wales.
Work at Entain
Liam Williams has held multiple positions at Entain since 2011. He began as a Customer Service Manager in Pontypridd, where he worked for four years until 2015. Following this role, he served as a Multi-Site Manager from 2015 to 2019 in South Wales. In 2019, he transitioned to the position of Area Manager, which he continues to hold in Cheltenham. In his current role, he manages approximately 30 sites and oversees around 120 colleagues, including 16 direct reports. His responsibilities include acting as the senior escalation point for customer issues and breach reporting.
Education and Expertise
Liam Williams has a solid educational background. He studied Biology at the University of South Wales, earning a Bachelor's degree from 2011 to 2014. He furthered his education by obtaining a Master's degree in Environment Conservation Management from the same university, completing his studies in 2015. Additionally, he attended The George Ward School, where he achieved A levels in Biology, Maths, and Chemistry from 2008 to 2010. His educational qualifications support his analytical skills and operational insights in his current role.
Background
Liam Williams has developed a career focused on customer service and operational management within the gaming and entertainment industry. His early experience as a Customer Service Manager laid the foundation for his subsequent roles at Entain. Over the years, he has gained expertise in managing teams, analyzing operational data, and developing strategies to enhance business performance. His work involves engaging with colleagues and addressing employee relations cases, which demonstrates his commitment to fostering a positive workplace environment.
Achievements
In his role as Area Manager at Entain, Liam Williams has implemented regional strategies and created reports that influence various stakeholders within the organization. He designs and presents team meetings and sessions for senior leaders, showcasing his leadership and communication skills. His focus on colleague engagement and accountability has contributed to continuous improvement initiatives within the company. Additionally, he manages complex employee relations cases, including formal hearings and grievances, demonstrating his capability in handling sensitive issues.